 Wireless PCS Voicemail
Frequently Asked Questions
How do I set up my Voicemail?
Using your PCS phone, follow these steps.
- Press and hold the "1" key until the display reads "Connecting . . ."
- Create your own personal pass code.
- Record your name announcement.
- Record your personal greeting or select the standard greeting.
Note: You must complete all the steps above during a single call, or you will need to repeat all the steps the next time you call in to PCS voicemail.
How do I retrieve messages from my PCS phone?
In your Home Service Area:
Press and hold the "1" key until the display reads "Connecting . . ." Depending on the network you are on, you may have to press the # key after it connects.
How do I retrieve messages from any touch-tone phone?
To retrieve messages from a touch-tone phone (other than your PCS phone):
Dial your PCS number and wait for the call to roll to voicemail.
Once your greeting begins, you will either press * or #, depending on which network you are on.
Enter your pass code.
Listen to your messages and either erase or save.
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What if I enter the wrong pass code?
You will have three chances to enter a valid pass code. If you fail on your third attempt, you will hear, "Thank you for calling" and voicemail will disconnect.
Can I change the number of rings before a call rolls to voicemail?
The ring cycle (time elapsed until a call rolls to voicemail) is 23 seconds. The ring cycle cannot be changed. However, depending on the model of the phone you may be able to change the ringer type. This will affect the number of rings you will hear before an incoming call rolls to voicemail. See your user manual.
Can I use my PCS phone while a caller is leaving a message?
Yes. The caller will continue to leave a message while you use your PCS phone. You cannot talk to the caller leaving the message because they have been forwarded to your voicemail.
What will callers hear when they reach my voicemail box?
When setting up your voicemail, you will be asked to either record a personal greeting or select the standard greeting. If you record a personal greeting, that greeting will be played when callers reach your voicemail box. If not, a standard greeting will be played.
An example of a standard greeting is: "You have reached the voice mailbox of . . .(your PCS number). To leave a message please wait for the tone. You may then hang up or press # for more options".
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How do I create a Group Distribution List?
- From your voicemail main menu, press 3, "For personal options".
- Press 2, "For administrative options".
- Press 5, for Group Distribution Lists. Follow the prompts to create, edit, rename or delete a group list. Each list will be assigned a 2-digit number.
Can I edit, delete, or rename a number from a Group Distribution List?
- From your voicemail main menu, press 3 "personal options".
- Press 2 "Administrative options".
- Press 5, "Group Distribution Lists", and follow the prompts to edit, rename, or delete a group list.
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